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| Date Visited: October 2011 |
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The clothing business is quite profitable if it's done right. And since a common man rarely
buys a suit every single day, Moore's really has to count on their customer service
to ring the register.
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Phil was looking for a tie that would compliment the suit he bought at this very location
approximately a year before. Without any help at all, we walked in, I chose a tie and we
wound up at the cash register with no help at all. This should've been an easy sale.
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For what seemed like forever, we saw whether if one of the two sales associates on the floor
would serve us and even though we walked out with that tie, this was truly a mark of poor
service.
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Ironically my experience at Moore's this time around was in stark contrast to my last
purchase. Last time around, there was a lady who kept an attentive look at what I needed from
head to toe, and didn't leave me until my credit card was swiped. I assume retailers would
like their customers to buy something - if they're standing beside your cash register, get
the clue!
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