Room Service: Four Points by Sheraton BWI Airport (Baltimore, Maryland)

Four Points by Sheraton
BWI Airport
Baltimore, Maryland

Editor's Note: Reports indicate that this property has closed since this review was published. This page remains online for archival purposes.

If you're in need of a hotel that's right under your nose in Baltimore, this is the one that fits the location factor. Situated within the Baltimore/Washington International Airport district, the Four Points by Sheraton BWI Airport is a unique mix of classic facilities and modern branding.

"Classic facility" you ask? Well, the lobby is a key example of classic 1990s atmosphere. The modernity of this this hotel, however, is shown within its operations and attitude. Service won us over almost immediately after check-in, as this hotel offers a complimentary shuttle service from the airport and the nearest light rail and Amtrak/MARC stations. All that's required is a short friendly phone call or a conversation at front desk to help you on your way. This shuttle service combined with the usefulness of Baltimore's light rail system makes trips into the city's downtown quick and effortless.

During our stay, the effort was mainly on the hotel's part, putting a smile despite the volume of guests and unusual requests. As a member of their points program, complimentary bottles of water were provided, and they easily heeded my request for more after the initial bottle ran out. It's a semantic request, but it shows the lengths the staff will take to fulfill our needs.

Our room, despite the chic furnishings had a dated feel, especially in the bathroom. The carpets look like they're from a different era, and the drywall in the bathroom looked rather "crusty" - someone cut and then replaced some of the drywall in this specific room.

Neither do they provide complimentary breakfast as standard issue, like a couple of its business hotel competitors.

The ultimate surprise in our experience with this hotel is something that has never been experienced before for us. The first people you meet, the shuttle bus drivers, have a positive magnetism that leaves everyone with a great first impression, even before check-in.